Refund policy
Last updated: January 2025
Company: Trafni Inc
Website: vorticelle.com
Thank you for shopping at vorticelle.com.
This Return & Refund Policy explains how returns, exchanges, and refunds are processed.
By placing an order, you agree to the terms below.
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1. Return Eligibility
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We accept returns under the following conditions:
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The request is submitted within 30 days of delivery
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Items must be unused, unworn, and in original packaging
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Items must not be damaged by the customer
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Items must include all accessories, manuals, and tags
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2. Non-Returnable Items
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The following items cannot be returned:
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Gift cards
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Final-sale or clearance items
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Personalized or custom-made products
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Items returned without authorization
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Items not in original condition
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3. How to Request a Return
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To start a return, contact our support team:
Please include:
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Order number
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Your name
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Reason for the return
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Photo or video proof (if damaged or defective)
We respond within 24–48 hours and will provide return instructions and the return address.
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4. Return Shipping Costs
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If the product is defective or incorrect → We cover return shipping.
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For all other returns → Customer is responsible for return shipping costs.
We recommend using a trackable shipping service.
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5. Exchanges
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We offer exchanges in the following cases:
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Wrong size received
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Wrong color received
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Defective items
Exchanges depend on product availability.
If unavailable, a refund will be issued instead.
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6. Refund Eligibility
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Refunds may be approved if:
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The item is defective or damaged
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The wrong item was delivered
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The item did not arrive (confirmed by tracking)
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The return is received and passes inspection
Refunds cannot be issued if:
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The product shows signs of use
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The return is requested after 30 days
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The return arrives damaged due to poor packaging
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The item is excluded from returns (see Section 2)
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7. Refund Processing Time
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Once your return is received and inspected:
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Approved refunds are issued within 5–10 business days
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Refunds go to the original payment method only
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You will receive an email confirmation once processed
Please note:
Banks and credit card companies may require additional processing time.
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8. Late or Missing Refunds
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If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank
If still unresolved, email us at support@vorticelle.com
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9. Orders Returned to Sender
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If a package is returned due to:
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Incorrect address
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Unclaimed package
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Delivery failure
We can re-ship the order at the customer’s expense.
No refund will be issued if the customer fails to provide a correct address.
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10. Fraud Prevention (Required by Shopify Payments)
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To comply with Shopify Payments regulations, Trafni Inc reserves the right to:
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Request additional verification for suspicious orders
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Reject or delay refunds with signs of fraud
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Report chargeback abuse or fraudulent activity
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11. Contact Information
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For return or refund questions, contact us at:
Trafni Inc
30 N Gould St Ste R
Sheridan, WY 82801
United States