Shipping policy
Last updated: January 2025
Company: Trafni Inc
Website: vorticelle.com
This Shipping Policy applies to all orders placed on vorticelle.com.
1. Order Processing Time
Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, processing may take slightly longer.
2. Shipping Times
Estimated delivery time by region:
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United States: 5–12 business days
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Canada: 7–15 business days
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Europe: 7–15 business days
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Australia & New Zealand: 7–15 business days
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Rest of the world: 10–20 business days
Shipping times are estimates and may vary due to customs, carrier delays, or holiday periods.
3. Shipping Fees
Shipping fees are calculated at checkout and depend on destination and weight.
4. Order Tracking
When your order ships, you will receive a tracking number via email.
Tracking updates may take 24–48 hours to appear.
5. Wrong or Incomplete Address
Customers are responsible for providing accurate shipping details.
Trafni Inc is not responsible for delays or lost packages due to incorrect or incomplete addresses.
6. Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged:
Email support@vorticelle.com with:
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Order number
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Full name
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Photos (if damaged)
We will work with the carrier to resolve the issue promptly.
7. Customs, Duties & Taxes
International shipments may be subject to customs duties and taxes.
These fees are the responsibility of the customer.
8. Contact Information
Questions? Contact our support team: